Frequently Asked Questions

Most pieces are S925 sterling silver or gold-plated brass with cubic zirconia stones. Each product page lists materials under “Materials & Care”. Our plating is hypoallergenic and nickel-free.

Keep pieces away from perfume, water and sweat. Store in the pouch provided. Gently wipe with the included cloth after wearing — it keeps the shine for years.

Orders ship within 1–2 business days. Standard delivery takes 5–10 business days depending on destination. You’ll receive a confirmation email with your order number as soon as it ships.

Orders over $50.00 ship free. Below that, a flat $5.00 applies. See the shipping policy for details.

Yes — unworn pieces in original packaging can be returned within 30 days. See the returns policy for the full process.

We ship worldwide from our fulfillment center. International delivery typically takes 7–14 business days. Customs duties, where applicable, are the responsibility of the recipient.

Use the Track Order page with your order number and email. Questions? Write to service@jolele.shop.